14 days after receiving your order we will send you an email and ask you to review the products you bought and our performance. This allows to to rate us and we use this information to improve products and our service. Only customers who made a purchase can write a review on our site and the reviews are publish on the product pages. You can leave a review stating your name or select to leave an anonymous review.
In case you contact our helpdesk by email you will be asked to give feedback on our support after we closed your ticket. This feedback will also appear on the recent reviews on our homepage. With this procedure we ensure that a support ticket can only be closed if you are happy and that we respond in a timely manner.