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Please have a look at the explanations provided below. If your question is still not answered, or you have another question, please feel free to contact us : 


How do I place an order? 

Please add a the products you wish to order to the shopping card and proceed to check-out. You will then be guided through the shipping and payment steps.

Do I need an account to order?

When you start the check-out process you will be asked if you want to create an account or if you want to check out as a guest. As a guest you have to provide us with a shipping and billing address, but you do not have to create a password.
We recommend to create an account as it allows you to login and check your order status and order history.

I placed an order, but made a mistake, what should I do? 

If you created an account you can login and cancel your order. You can also contact our customer support about the mistake and ask us to make the correction.

Can you gift wrap my order? 

Yes, we can gift wrap your order. Please select the gift option during the check-out process. You can also give us additional instruction in the order comment field.

I need a customized/bulk order! 

If you place a bulk order, shipping weight might exceed 30kg and our shop cannot calculate the shipping costs. Please contact our sales support at and we will preparing a quotation for a bulk shipment to your country. Click here if you need a personalized product.


What are my payment options? 

Please click here for an overview of our payment options.

My status says “Payment Review” or "Pending Payment", what happens now? 

In case you used PayPal in combination with bank transfer or echeque, PayPal keeps the status "Payment Review" until they confirmed receipt of your payment. Your order ships after PayPal confirmed the payment to us and the order status then automatically changes to "Processing".
In case your order status is "Pending Payment" your payment did not go through. This can happen for various reasons, such as:

- Technical problems on our side

- Your credit card is not approved for overseas payment

- The order amount exceeds the available credit limit of your card


Do you ship to my country?

We ship word-wide to all countries service by Japan Post. 

How will you ship my order?

Your order will ship by Japan Post and be delivered through your local postal service. Depending on the shipping weight you will be offered various shipping methods during check-out. The shipping options differ on speed, tracking and price. 

Will I be able to track my order? 

If you selected registered mail or express mail as shipping method during check-out you will be able to track your order on this website. Parcels shipped by airmail are very economical but do not offer tracking.

When will my order arrive?    

Express order usually arrive within 4-5 days and orders shipped by airmail or registered usually arrive within two weeks.

Will I have to pay custom duties? 

Custom duties or local taxes have to be paid by you. Please contact your local customs office if you have questions related to the import of products from Japan.

My order has not arrived! 

Click here to track your parcel's status with Japan Post or contact our customer support at

Do you have a physical shop?

We currently have three physical shop in Kanagawa prefecture, Japan. Click here for more.