Need Help? Contact us at ichiban@chinriu.com

Account

Check-out as a Guest

If you do not wish to create an account with a password, you can check-out as a guest. We will only collect the minimum information required to fulfill your order. However, you will not be able to log back into your account and will solely rely on the shipping confirmation mail to track your order.

Create an Account

If you choose to create an account with us you will be able to log into your account under "My Account" and track your orders anytime. 

Payments

Payment Methods

We process all payments by PayPal - the world's most accepted Internet payment service.  We also accept major credit cards such as VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB and JCB. Your order will be dispatched after we received the authorization from PayPal or the credit card company.

Currencies

You can choose to display prices in multiple currencies on our website. The final payment is processed in Japanese Yen. The effective exchange rate is determined by your credit card company and will be shown on your statement.

Notifications

Order Confirmation

After completing the check-out process you will automatically receive an order confirmation to your registered email address. This confirmation includes billing and shipping address, ordered products, quantities and prices as well as payment and shipping method. Please check that all data is correct. You can correct orders after login into "My Account" or ask us through "Contact Us" to make changes on your behalf.

Shipping Confirmation

You will receive a second email from us after we dispatched your parcel. This email includes the tracking number and the link to our shipping partners, so that you can track the progress of the delivery.

Gift Wrapping

Japan is famous for its perfect wrapping techniques, so why don't you let us wrap your presents? 

We will wrap your presents in white paper with Japanese prints on it. Our experienced Japanese staff will apply typical Japanese folding techniques to make it a nice present. All you need to do is to click "Show gift options during checkout" in your shopping cart.

You can also leave a gift message, which we will print on Japanese paper and add to the parcel.

Taxes & Duties

Shipping products from Japan can be subject to custom fees and other taxes in the country of delivery. These fees have to be borne by the customer. Please contact your country's customs to confirm which products and from what amount such fees apply

All documents required for customs clearance are inside the pouch attached to the parcel.

We are fully aware of your concerns about custom fees. Please understand that NIHON ICHIBAN ships products often available in Japan only at Japanese retail prices - giving you good value for money including all related costs.