ADDITIONAL TERMS FOR OUR B2B CUSTOMERS

Ordering

In order to place a wholesale order, we need to create a wholesale account for your business. If you don't have a wholesale account with us yet, please apply for it here. After your application got approved, we will send you a user ID and a password (you need to change the password when you login for the first time.

When you login with your wholesale account our shop will display the products at wholesale prices. You will be able to purchase most NIHON ICHIBAN products at wholesale prices.

Our Minimum Order Amount is 100,000 Japanese Yen excluding shipping.

Payment

Payments have to be made in advance by credit card, PayPal or international bank transfer.

You can select the currency in which the product prices shall be displayed. Please note that you credit card or PayPal account will be charged in Japanese Yen as foreign currencies are only displayed for information purpose. Your credit card company might also apply a different exchange rate than the one used by NIHON ICHIBAN.

Once the payment has been confirmed, we will start fulfilling your order.

Shipping

Your order ships by Japan Post or DHL. You will find an overview on our shipping methods on our shipping policy. We also ship large wholesale orders by cargo up to full containers.

Custom & other import fees

Shipping products from Japan can be subject to custom fees and other taxes in the country of delivery. These fees have to be borne by the customer. Please contact your country's customs to confirm which products and from what amount such fees apply.

For orders shipped by DHL Express all information is transferred to customs electronically. Orders shipped by Japan Post have all information in a pouch attached to the parcel. 

We will support you in getting your order through customs by providing necessary documents such as commercial invoice, HS code, list of ingredients, etc.

Customer support

If you need help with regards to your order or your shipment please contact us at [email protected]. You will be assigned a ticket number and we usually reply within 24 hours.

Please understand that benefits from our customer loyalty and customer review program do not apply for our wholesale customers.